Quality Improvement Officer

Wholeness of life in Lwala and Beyond

Quality Improvement Officer

About us

Lwala Community Alliance (Lwala) is a community-led innovator proving that when communities lead, change is drastic and lasting. Community members are uniquely positioned to design solutions to local challenges, and their innovations hold the key to transformative, sustainable, systemic change. Founded by Kenyans, Lwala’s team now has 83 members of staff and engages over 80 community health workers.

We have leveraged this bottom-up, multidimensional approach in an all-out effort to drastically reduce maternal and child mortality! We are tackling the key drivers of deaths – gender inequity, barriers to education, poverty, unplanned pregnancies, unskilled deliveries, and delayed treatment of childhood illnesses.

Lwala Community Alliance has been operating for 10 years and we are very proud our founding and impact story. We are on a 5-year strategic initiative to scaling our community- lead health programme to reach 150,000 people by 2020.

Have a look at our 10 year impact report here and watch our video here!

The role

Reporting to the Partnership & Engagement Coordinator, the Quality Improvement Officer will be responsible for providing quality improvement support (mentorship and training) as part of health systems strengthening starting at Lwala hospital and other government health facilities in our area of operation.

Our 83 employees are made up of both, the rural community and skilled professionals from outside that relocate to Lwala to work with us. You will tap into these skills to advance synergies in the delivery of the quality improvement program.

Your responsibilities

● Providing technical support to the healthcare providers in the quality improvement process at Lwala hospital and partner MOH facilities

● Provide capacity building in quality improvement through trainings and mentorship for the Lwala and partner health facilities

● Ensuring that quality assessments, quality improvement plans, and progress monitoring are progressing according to workplan

● Conducting regular quality assessments and provide necessary tools and training to the programme and clinical team that support the assessment process

● Providing input in the preparation of quarterly and annual progress reports of the programme.

● Liaise with other external quality standards bodies e.g. Safecare for Lwala’s external quality growth

● Work in collaboration with the clinical mentor in planning for training in Lwala and other MOH health facilities


(a) Qualifications & Experience

● Diploma in Clinical Medicine, Pharmacy, Midwifery, Nursing or related field

● Additional training in quality improvement management/ hospital administration as well as working with Ministry of Health system will be an added advantage

● Knowledge of national standards for health facility delivery standards, financial management, human resources, procurement procedures, etc.

● Proficiency in use of MS Office suite

● At least 3 years of experience in direct health service delivery

(b) Desirable

● Be prepared to travel and work with rural communities in Migori County

● Demonstrate strong leadership skills maintaining high morale among staff.

● Strong communication, persuasion and presentation skills, training/meeting facilitation skills.

● High degree of independence, flexibility, initiative and commitment.

● Demonstrated awareness and value of cultural competence

● Proven experience in process management

To Apply

Please email your CV and a cover letter to The Talent Development Manager admin@lwalacommunityalliance.org, on or before 16th February, 2018.